How to digitally sign the TSYS merchant agreement with Docusign

Callout: Tilled’s digital signature integration with Docusign is currently in beta. Throughout Q3 2024, it will be rolled out in phases to partners using TSYS. If you are a partner interested in enabling this feature for your merchants, please reach out to [e-mail].

Overview

Merchants onboarding to TSYS must digitally sign the TSYS Merchant Agreement through Docusign. The Docusign signature flow is integrated into Tilled’s merchant application. This guide explains the steps involved in this process.

Responsible Business Representative

The Business Representative marked as the Primary Applicant is responsible for digitally signing the TSYS Merchant Agreement. The Primary Applicant must be the signed-in user to access Docusign and submit the application.

Note: If the signed-in user's email does not match the Primary Applicant's email, a warning will prompt the merchant to change the Primary Applicant or invite the Primary Applicant as a collaborator.

Steps to Digitally Sign the Agreement

Merchants can follow these steps to efficiently complete and submit their TSYS Merchant Agreement using Docusign.

1. Select the Primary Applicant on the Business Representatives step. 
   1. The Primary Applicant will be the individual responsible for digitally signing the Merchant Agreement.
2. Advance to the Review and Submit step, ensuring that:
   1. All application fields are 100% filled out.
   2. The signed-in user's email matches the Primary Applicant's email.
3. Click the “Sign and Submit” button
   1. This button will be enabled only if the conditions above are met. 
   2. Clicking it will take the merchant user to Docusign
4. Digitally sign the Merchant Agreement in Docusign
5. Once signing is complete in Docusign, the application is submitted and the merchant user is redirected to the Successfully Submitted screen