To manage the default email notification preferences for your merchants, follow these steps:
- Go to “Settings” in your account.
- Click on the “General” tab.
- Locate the “Merchant Email Preferences” widget.
The default email notification preferences are set for each email notification type: Disputes, Additional Information Requested, and Onboarding. Please refer to our guide on Types of email notifications for more details on each of these emails.
To enable email notifications by default for all your merchants, set the toggle for each email type to “On”. This will ensure that email notifications are sent to your merchants.
If you prefer to keep email notifications disabled by default, toggle each email type to “Off”. This means that your merchants will not receive email notifications for these types, unless they manually enable them.
Please note that individual users have the ability to override these default settings and manage their own notification preferences. It's important to understand that these default settings only apply to Dispute, Onboarding, and Additional Information Requested notifications. Email notifications for password resets and user invitations will still be sent, regardless of these preferences.