Void a payment
To void a payment, follow these steps:
- Go to the Payments page and find the charge that needs to be refunded.
- Click on the charge and select "Initiate Refund".
- Enter the refund amount and reason.
- Click "Refund".
A payment can only be voided prior to being batched and processed. If the payment has been batched, a refund will be processed instead of the void.